Last updated on May 8, 2021

To provide you with TiDB Cloud Services, we may engage the Sub-Processors and Affiliates listed below to process your CSA Personal Data.

1. Sub-Processors

1.1 Cloud Providers

Sub-Processor Description of Processing Location
Amazon Web Services (AWS) Cloud hosting and infrastructure provider Japan, Singapore, United States
Google Cloud Platform (GCP) Cloud hosting and infrastructure provider Japan, Singapore, United States

1.2 Other Sub-processors

Sub-Processor Description of Processing Location
Google If you engage in email support to us and include your CSA Personal Data in the email support (database logs, query outputs, etc.), your CSA Personal Data will be processed by Google. United States
Salesforce If you engage in support within the Salesforce portal and include your CSA Personal Data in the support, your CSA Personal Data will be processed by Salesforce. United States, Singapore, Japan
Zendesk If you issue any support tickets to us and include your CSA Personal Data in the support tickets, your CSA Personal Data will be processed by Zendesk. United States

2. PingCAP Affiliates

One or more of PingCAP Affiliates below may provide service and support for you.

Affiliate Entity Location
Beijing PingCAP Xingchen Technology and Development Co., Ltd. China
PingCAP (US), Inc. United States
PingCAP Kabushiki-Kaisha Japan
PingCAP Pte. Ltd. Singapore